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About Rethymnon

About Kretaestate

Holliday rental

Terms and Conditions

Terms and Conditions

It is understood that “Kretaestate Rental Services”, is acting as an agent for the owner or local property Management Company. The customer, by booking the property on “Kretaestate Rental Services” web site or signing the Booking Form, agrees to abide by the following Rental Agreement:

1. How to make reservations.
In order for “Kretaestate Rental Services” to accept your booking your party leader must read these conditions. The person who signs or 'submits' the booking form does so, on behalf of all the members of the party and binds them jointly to these terms and conditions. When you ask us to confirm your booking we will allocate you your chosen property and confirm your reservation.

2. Payment and Rental Duration
Minimum rental period is 1 week. At the time of your booking you will be asked to pay to “Kretaestate Rental Services”, an initial deposit of 30% of the total cost. This payment is your only commitment until 1 month prior to your arrival. The remaining balance of the rental cost must be paid at least 1 month prior to your arrival.
If the payment of the remaining balance is not received on time, “Kretaestate Rental Services” reserves the right to treat your booking as cancelled. If the initial booking occurs within 30 days of the arrival date, the total rental amount is required for booking confirmation. Upon receipt of the final payment a confirmation email with directions to the property will be sent to the customer.

3. Cancelling
If you wish to cancel your booking you must do so by sending written confirmation. The person who signed/submitted the booking form must also sign the letter. In the event of a cancellation and to compensate for the expense of processing your booking and for any loss that may result from being unable to re-sell the holiday house, we charge the following cancellation fees:
Period before departure within which cancellation notice is received Amount of cancellation fee (as % of property cost)
More than 43 days Loss of deposit
Cancelling between 42 - 31 days before arrival, you have to pay 60% of total rental price.
Cancelling between 30 - 0 days before arrival, you have to pay 100% of the total rental price.


4. Insurance.
Holiday and travel Insurance, including cancellation cover, is essential for your own protection and we strongly recommend that you and all members of your party be suitably insured as “Kretaestate Rental Services” is not responsible for any physical injuries caused to the customers during their stay at the property.

5. Arrival and Departure.
All units are available from 16.00 on arrival day and must be left empty at 12.00. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 12.00 please be aware that staff may arrive before this time.
At the time of booking the customer must advise “Kretaestate Rental Services” of their arrival time. Any change in arrival date or time must be approved by “Kretaestate Rental Services” at least one week prior to arrival at the property. On arrival the customer must show the rental voucher and passport or identity card to the owner or his/her representative; these documents are required for traveller registrations requested by individual national law.


6. Security Deposit.
Våre huseiere er blitt enige om at de ikke skal kreve et forhånds innbetalt depositum for eventuelt ødelagt utstyr eller møbler. Vi håper og tror at leietakeren vil rapportere til oss dersom en skade oppstår, slik at denne kan gjøres opp på stedet. Eventuelt skadeoppgjør gjøres opp direkte til representant for Kretaestate Rental Service eller blir trukket på kundens kredittkort.

7. Pricing.
Prices are based on market conditions. “Kretaestate Rental Services” therefore reserves the right to modify prices in the case of considerable fluctuation of the rate of exchange.

8. Maintenance and Damages.
The owner or his/her representative has, if necessary, free access to the property for essential maintenance purposes (garden, swimming pool, etc.) or inspections. The property could be inspected once a week or before the customers’ departure. “Kretaestate Rental Services” will notify customers one day ahead of the inspection. One representative of the renters has to participate during the inspection. Customers are responsible for all damages to equipment and furniture caused by any reason except normal daily use.

In case of a problem during your holiday, immediately inform us so we will try to put things right. If you fail to do this we can’t accept responsibility, as we not had the opportunity to investigate and rectify the damage or problem. Although we will make every effort to deal with the problem promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors. In the unlikely event that a problem is not satisfactorily resolved during your stay we require written notification within 14 days after your completion of your holiday.


9. Number of Guests.
The number of persons (adults and children) may not exceed the maximum number of sleeping places indicated in the property description. Also at no time must any more persons occupy a property than stated on the booking form, except with prior written agreement.

10. Pets.
We regret that pets are not permitted at some of our properties.

11. Heating.
Central heating costs are always extra and are not included in the rental price, unless specifically noted.

12. Responsibilities.
The descriptions of locations and accommodations are provided in good faith and in the belief that they are accurate based on the latest information received. However, “Kretaestate Rental Services” declines all responsibility for any modifications made by the owners without our knowledge. The Villa properties “Kretaestate Rental Services” offers are not official tourist structures or hotels.
Rather, they are private homes. Being such, they do not have standards or categories recognized internationally, but instead reflect in their architecture and furnishings the local traditions and personal taste of the owners. Customers must accept differences in the properties, architectural or cultural, relative to their own homes.
Any real deficiencies or problems in the property must be communicated directly to the property owner or his/her representative prior to the customer's departure from the property, as “Kretaestate Rental Services” is only an agent for the property owner or his/her representative and has no authority to make settlements. Complaints issued following the customer's return will not be considered, nor will give rise to any indemnity.

13. Jurisdiction.
In the event of controversy arising from the booking and property rental, only the Greek Courts can deal with the matter.'

14. Included in the Price.

• Weekly maid service
• All linen changed weekly
• Towels but not pool towels
• Pool and garden maintenance
• All water and electricity
• All local and other taxes
• Assistance of our local representative if required (during office hours unless an emergency)
• On your arrival, a welcome packet with first day food will be stored in your villa, as an offer from “Kretaestate Rental Services”.

If you have any question or extra requests please contact us.